Home Aftercare
Aftercare
We’re here when you need us
We’re here when you need us
Our unmatched aftercare program demonstrates that we see every relationship with a new customer as embracing a life-long partnership. We want to ensure you enjoy complete peace of mind knowing that you will receive the best level of service and care for your home and your family so you can enjoy your Global solutions worry free for years to come.
When we say free guarantee, we mean it. So, if anything goes wrong with your Global product or installation – even moving parts – it will be at our expense, not yours. If you have an emergency, day or night, we’ll be there. We stand over the quality of our materials and craftsmanship by offering you a range of proven, added value guarantees with a highly commended track record since 1980.
20 year Unlimited Guarantee
In another first for Global, this extended – completely unlimited – guarantee is available as standard on our range of PVC windows & doors (excluding sash windows & sliding doors). There are no hidden charges, it is, quite literally – unlimited!
Our customers enjoy the ultimate peace of mind, including:
Unlimited service callouts for 20 years
Unlimited parts replacement for 20 years
Unlimited repairs for 20 years
Unlimited Global 365 Emergency service for 20 years
15 Year Unlimited Guarantee
We are proud to stand over the quality of our materials and workmanship by offering a 15 year unlimited guarantee on materials, parts, travel and labour on our range of composite doors, sliding doors, Sash windows, Roofline and Flat Roofing.
No other company in Ireland offers this comprehensive aftercare program. No one but Global.
10 Year Security Guarantee
Our customers across Dublin and surrounding counties feel safe in their homes with our extensive Security Guarantees. Your home, your family, your personal belongings all deserve the ultimate protection, and you can rest easy with our free 10-Year Security Guarantee & Ultimate Security Guarantee.
If your home is broken into through a fault of our product, we will:
replace your window or door free of charge
give you a cash lump sum up to €2,000 for any inconvenience caused
365 Emergency Assist Service
Guarantees aren’t much good if you can only avail of them 9am – 5pm, Monday – Friday!
Life happens. Things go wrong. With Global 365 Emergency Assist service we’re there when you need us 24/7 365 days a year. Weekends, bank holidays, Christmas – whenever you need us.
Someone is at the other end of the phone if you need a handle fixed or shattered glass replaced – one less thing for you to worry about. Relax, we have you covered.
Refer a Friend
Recommend Global to family or friends and receive €300 with our thanks upon them becoming a Global customer!
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Request a free service appointment
Request a service appointment here and our friendly service team will be in contact shortly to schedule.
If I have a problem with any of my products from day 1 to 15-20 years, what do I do?
If you experience a problem with your Global products, freephone 1800 31 31 32 and ask for the Customer Service Department. They will arrange for a service engineer to come out to your home at a time convenient to you.
When calling, please state your Contract Number (e.g. 23000) if you have it with you at the time of calling. You can find this on your invoice, guarantee certificate or Global 365 Emergency Assist card.
You will not be charged for this service call out. Materials and labour are included.
Our guarantee is completely free of charge and covers specified products for up to 20 years. We also provide a 10 year security guarantee with all of our windows and doors. This is backed by our free Global 365 Emergency Assist service, available 24/7 365 days a year.
What do I do if I am locked out, have a break-in or my property is insecure and it is out of hours, for example, at the weekend or in the middle of the night?
We are on call 24/7, 365 days of the year - even on Christmas Day.
In the event of an emergency, just call Global on Freephone 1800 31 31 32.
Please quote your contract number from your Global Emergency Assist Card. We will respond as fast as possible and call out to your home. We will fix your problem or arrange repairs for another day. Whatever the emergency, we will endeavour to leave your home secure.