0

Aftercare
We’re here when you need us

We’re here when you need us

We see every relationship with a new customer as embracing a life-long partnership. We want to ensure you enjoy complete peace of mind knowing that you will receive the best level of service and care for your home and your family so you can enjoy your Global solutions worry free for years to come.

When we say free guarantee, we mean it. So, if anything goes wrong with your Global product or installation – even moving parts – it will be at our expense, not yours. If you have an emergency, day or night, we’ll be there. We stand over the quality of our materials and craftsmanship by offering you a range of proven guarantees with a highly commended track record spanning over 40 years.

Free 20 year Unlimited Guarantee

In another first for Global, this extended – completely UNLIMITED – guarantee is available as standard on our range of PVC windows & doors (with the exception of sliding doors). There are no hidden charges, it is, quite literally – unlimited!

Our customers enjoy the ultimate peace of mind, including:

Unlimited service callouts for 20 years
Unlimited parts replacement for 20 years
Unlimited repairs for 20 years
Unlimited Global 365 Emergency calls for 20 years
NO charges for 20 years
NO quibble
Free 15 Year Unlimited Guarantee

We are proud to stand over the quality of our materials and workmanship by offering a free 15 year guarantee on materials, parts, travel and labour on our range of composite doors, sliding doors, Sash windows, Tilt & Turn windows, Roofline and Flat Roofing. No other company in Ireland offers these guarantees. No one but Global.

Free 10 Year Security Guarantee

Our customers across Dublin and surrounding counties feel safe in their homes with our extensive Security Guarantees. Your home, your family, your personal belongings all deserve the ultimate protection, and you can rest easy with our free 10-Year Security Guarantee & Ultimate Security Guarantee.

If your home is broken into through a fault of our product, we will:

replace your window or door free of charge
give you a cash lump sum up to €5,000 for any inconvenience caused
365 Emergency Service

Of course, guarantees aren’t much good if you can only avail of them 9am – 5pm, Monday – Friday!

Life happens. Things go wrong. With Global 365 Emergency Assist service we’re there when you need us 24/7 365 days a year. Weekends, bank holidays, Christmas – whenever you need us.

Someone is at the other end of the phone if you need a handle fixed or shattered glass replaced – one less thing for you to worry about. Relax, we have you covered.

Global free 365 Emergency Assist Service
We’re all about you

Global’s founder, Tom Shevlin, set the bar high in 1980 when he established the company’s values of quality and customer service. The brand has evolved while remaining committed to these core values. It’s all about the customer experience – before, during and after installation.

Refer a Friend

Recommend Global to family or friends and receive €300 with our thanks upon them becoming a Global customer!

What our customers say about our Aftercare
Feefo Gold Trusted Service Award 2023
4.9/5

Independent Service Rating based on 138 verified reviews.

5
29 Jan 2023

Needless call out (my fault in not turning key sufficiently). Handled with tact and efficiency.
Mr Doyle
5
17 Jan 2023

Very good response to my query about windows not defrosting on outside- in the cold spell before Christmas.The triple glaze was very effective - the condensation stayed on the outside.Samw happened today - another very cold night.Thanks for rapid response and good explanation
5
05 Dec 2022

New Door, great job

Replaced my front door in a very efficient manner. The team arrived on time and took away all the debris. They were meticulous in ensuring that the door furniture was in the positions that I wanted. They were courteous and very professional.
Ms Forte
5
28 Nov 2022

The service was high quality, professional,friendly and on time. The technician was extremely capable and the problem was quickly identified and corrected.
5
21 Nov 2022

Quick, fast and efficient
Mr Dillon
5
22 Oct 2022

Excellent service, highly recommend
5
18 Oct 2022

Efficient and polite

Definitely recommend
5
15 Oct 2022

Sorted in quick time.

Very happy with the results. Was able to ajust the front door the same day they came to access the situation.
Mr McCoy
5
08 Oct 2022

New gutters and soffits

I had new gutters and soffits fitted in the height of the heatwave in July. The fitters were Valentin and Darryl. Two of the nicest people ever. Very capable, efficient, tidy and pleasant. The work was done to a very high standard and I would recommend Global to anyone.
Yvonne
5
04 Oct 2022

Excellent service. Professional employee.
5
03 Oct 2022

Good service from Dan

Good service from Dan
Mr Doherty
5
01 Oct 2022

Checked out window handles, arranged to have them replaced, friendly worker

Yes surely! Came at arranged time, efficient and amiable young man who followed up on the task to be undertaken when the part was not available at Global. Adjusted window ‘settings’ and oiled window joints. Did the work under a guarantee for our door installation though the windows were well out of guarantee! Many thanks. Caoimhe
Mrs Frain
5
01 Oct 2022

Excellent customer service. Your 15 year guarantee is brilliant.

Customer service is excellent. Your service engineer arrived on time and fixed everything perfectly.
5
26 Sep 2022

Clarke very good service staff very pleasant thank you…

Very good service staff very pleasant thank you…
5
21 Sep 2022

Great service

Prompt response to my phone call and the employee who came and fixed the issue was professional and did the job efficiently leaving the place clean.
I. Butler
5
04 Sep 2022

Great workmanship and excellent costumer service.
Mr Egan
5
01 Sep 2022

Prompt & Friendly Service

Prompt and friendly response once contacted Global. Technician had everything on hand. Job done!
Mr Devlin
5
31 Aug 2022

Excellent aftersales service

Asked for safety locks on downstairs windows a year after installation. Had them fitted within two days. Super service
5
03 Aug 2022

Courteous and efficient

Responses were always prompt, efficient, and courteous. They came when they said they said they would and replaced the unit quickly and cleanly.
Mr Maguire
5
26 Jul 2022

A fault developed in a 6 yr old front door.Issue was resolved within24 hrs.

Top class. Excellent service.
Mr Cox
5
24 Jul 2022

Global Efficiency

Daniel repaired the catches on the window & replaced a lock efficiently & with no fuss
5
18 Jul 2022

Very pleased

We had a tiny issue over an incorrect phone number on our account so we weren’t sure about the delivery date. When it happened, the work was done expertly, quickly and the area was left spotless. The Global rep was very polite and friendly.
Mr Kerr
5
01 Jun 2022

First class service just as I had expected.

Very efficient , Very neat and clean fitting crew.
Mr O'Connor
5
31 May 2022

Another fantastic job - love my French doors

Last year global put in my front windows . I was so impressed with professional service that I did not have think twice to have them back to put in new French doors in my kitchen. Once again they did not disappoint- I would fully recommend global if looking for excellent quality, service and so clean & tidy .thank you global team
4
30 May 2022

New lock z

Had to get the lock replaced on our front door. They came out the next day and replaced it. Not sure if its because the lock is new,but it seem a little stiff. All in all a great service
Mr McCoy
Request service block_1240x400px Request service mob_696x400px

Request a free service appointment

Request a service appointment here and our friendly service team will be in contact shortly to schedule.

Request Service

Exclusively for Global customers!

If I have a problem with any of my products from day 1 to 15-20 years, what do I do? If you experience a problem with your Global products, freephone 1800 31 31 32 and ask for the Customer Service Department. They will arrange for a service engineer to come out to your home at a time convenient to you. When calling, please state your Contract Number (e.g. 23000) if you have it with you at the time of calling. You can find this on your invoice, guarantee certificate or Global 365 Emergency Assist card. You will not be charged for this service call out. Materials and labour are included.
Our guarantee is completely free of charge and covers specified products for up to 20 years. We also provide a 10 year security guarantee with all of our windows and doors. This is backed by our free Global 365 Emergency Assist service, available 24/7 365 days a year.
What do I do if I am locked out, have a break-in or my property is insecure and it is out of hours, for example, at the weekend or in the middle of the night? We are on call 24/7, 365 days of the year - even on Christmas Day. In the event of an emergency, just call Global on Freephone 1800 31 31 32. Please quote your contract number from your Global Emergency Assist Card. We will respond as fast as possible and call out to your home. We will fix your problem or arrange repairs for another day. Whatever the emergency, we will endeavour to leave your home secure.