Your bedroom windows have fire escape openings which are designed to ensure safe escape in case of fire. These windows are also fitted with a restrictor which limits the opening of the window to less than 100mm or 4 inches. This restrictor is fitted to ensure that small children cannot open the window fully and are protected from falling out of the window.

It is important that you make sure all occupants are familiar with these restrictors and can release them in case of an emergency.

To release the window restrictor

1. Open the window sash fully as far as it will go
2. Pull the window sash back in slightly – (1/2 inch or 10-12mm)
3. Push down on the restrictor arm and pull inwards. This releases the restrictor and allows you to open the window sash fully. When you close the window sash the restrictor will automatically engage.

To keep your Global windows and doors looking great, clean the PVC or Composite / Glass Reinforced Plastic (GRP) sections once a month or so with warm water and a squirt of washing up liquid, using a non-abrasive sponge or cloth. Glass can be cleaned in the same way, but we recommend drying the surface afterwards with an old newspaper to help remove streaks. Proprietary glass cleaning products may also be used, but please ensure the frames are washed down as described above to ensure no residues are left. Once or twice a year, lightly lubricate the handles and other hardware items using a product such as WD40. Open your windows and doors at least once a month to keep them operating at their best.

Our guarantee is completely free of charge and covers specified products for up to 20 years. We also provide a 10 year security guarantee with all of our windows and doors. This is backed by our free Global 365 Emergency Assist service, available 24/7 365 days a year.