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Windows
Balrothery | Finesse Frame Windows

Balrothery | Finesse Frame Windows

Situated in a mature residential location in Balrothery, North Co. Dublin, the homeowner fell in love with the new Finesse Frame window range recently installed by Global at a neighbouring friend’s home.

“The home was built in 1994 and we’d done a good bit of upgrading since then including solar panels, attic insulation, and upgrading our windows was one more job we wanted to do”, explains the homeowner.

Aesthetics and security were the key motivators to replace the windows, as the original white windows had become discoloured and scraped and “had gone past their sell-by date”. An attempted break-in through one of the side windows and the “astronomical” cost of replacing parts was the final straw.

Balrothery Finesse Frame windows
We instantly knew

“We were out for a walk and saw the new windows being installed at our neighbours’ home, and we instantly knew this is what we wanted for our home”. The homeowners opted for Agate Grey with a woodgrain effect, as their neighbour had, yet notes that “they don’t even look the same colour, they look completely different!” With its subtle green tones, the Agate Grey paired beautifully with their cream doors and trim.

Great experience from the start

As a previous Global customer, having had their attic insulated by Global some years ago, the homeowners were aware of Global’s quality, customer experience and aftercare service. Yet they did their homework and enlisted two other quotes for comparison. While Global was not the cheapest price, it was a great experience from the get-go. Explains the homeowner “from the minute the Global sales consultant walked in, she gave as much time as needed, plenty of advice and showed us a sample window”, and the decision was made.

Finesse Frame Windows, Agate Grey woodgrain
Finesse Frame windows, glazing design
The installers were a joy

The homeowner also recounts the experience with the installation team, noting “the installers were a joy to have in our home. They were wonderful, their work was very clean, and they cleaned up after themselves every evening after they finished”. The homeowner recalled “appalling weather” during one of the installation days and undeterred, both installers and homeowners worked together resourcefully to ensure they didn’t lose a day’s work!

"The windows are fantastic"

"The windows are fantastic"

When asked if happy with the results, it is a resounding yes.

“The windows are fantastic! We opted for bottom-out openings for the picture windows and just love them! And we’ve noticed the silence, and no leaks or draughts. They have made a huge difference!”

Finesse Frame windows, Agate grey
Agate Grey Finesse Frame Windows, North Co Dublin
North Co Dublin Finesse Frame windows
Finesse Frame Windows, Agate grey
Balrothery Finesse Frame windows detail
Finesse Frame windows, Agate Grey
Finesse Frame windows detail
What our customers say
Feefo Gold Trusted Service Award 2023
4.8/5

Independent Service Rating based on 448 verified reviews.

5
26 May 2024

Excellent service
Ms McDermott
5
21 May 2024

Excellent no hassle service follow up
5
17 May 2024

Very good
Mr Cosgrove
5
14 May 2024

I would highly recommend global to anyone

Excellent after care service prompt helpful and professional Couldn’t be more helpful to me and extremely pleasant to deal with Anyone I deal with or speak to are all so nice
Mrs Elastrash
5
09 May 2024

Professional support service

Professional response to a door lock problem. The technician was an excellent ambassador for Global
Mr O'Flynn
5
13 Feb 2024

Top Class

Absolutely Excellent. The guy was very helpful and was willing to do anything I asked him. Global have always done out Windows etc as they are simply the best.
Mrs Pierce
5
28 Jan 2024

They were here at said time I wasn’t hanging around all morning Very friendly
5
10 Dec 2023

Fixed “sticking” back door

Fixed back door that was “sticking”. Arrived at stated time and repaired door quickly.
4
14 Nov 2023

Good Service overall

Good service overall
Mr Lenehan
5
11 Nov 2023

Friendly helpful staff. Very good after sales service.
5
02 Nov 2023

My door wouldn't lock, Global said they would fix it on a specific day. They phoned to say they wouldn't be able to make it but would come the following morning. They did, the door was fixed and is working fine since. Thank you.
Ms O'Neill
5
29 Oct 2023

Aftercare service excellent

12 yr old product replaced willingly and within guarantee. No issues experienced. Call out and follow up from customer service dept excellent. Would recommend company to friends and family.
5
16 Oct 2023

Fixed gutter joints that were leaking after 13 years
5
10 Oct 2023

Great service

Really quick to come and do a repair, very efficient and pleasant to deal with
Mrs Harvey
5
10 Oct 2023

Your trades man was quick, courteous and gave us good advice. Thank You

The good Irish company with good people
Mr Keane
5
11 Sep 2023

Great to deal with.

Very prompt and efficient in every way.
Mrs Meleady
5
05 Sep 2023

Cooper

Epaired seaker on back door under guarantee
Mrs Cooper
5
04 Sep 2023

Good friendly and efficient service

The work was carried out when scheduled and completed to our satisfaction.
Leonard Abrahamson
5
09 Aug 2023

Job well done,on time
5
23 Jul 2023

Very efficient and follow up service
5
22 Jul 2023

Great to get prompt, proper service!
5
17 Jul 2023

Highly recommended

Excellent repair service from Global. Promptly dealt with my issue and explained what was required and when it would be done - and it was, thank you.
5
10 Jul 2023

Very professional all issues were sorted out. Arrived when he said he would
Mr Brehony
5
10 Jul 2023

Top Company to deal with ,

French door wasn’t closing properly. Service man came when they said he would . Very pleasant man carried out minor adjustments to hinges got door closing as it should . Asked me to check it out and make sure I was happy with the repair .
5
01 Jul 2023

Great service

Kept appointment and solved the problem with no fuss.
5
01 Jul 2023

Problem with lock.

Early arrival which was great. Very pleasant gentleman, checked to make sure all was well with lock on front door and advised to call again if any further problem arose.
Mrs Wilkinson
5
14 Jun 2023

The people I spoke with on the phone were professional, kind and very helpful, top marks! And the engineer who fixed handles on windows did a great job. All in all i am very happy with Global windows, thank you.
Mrs O'Brien
4
09 Jun 2023

The back door had dropped.
Mr Maher
5
09 Jun 2023

Satisfied

Everything done on time, friendly staff no complaints
Mr Redmond
5
30 May 2023

excellent from start to finish

From start to finish the service we received was first class. Just one little think that I think should be pointed out to customers at the start of their journey is that occasionally there will be moisture on the outside of the window in damp cool weather. Other than that the service was first class and the workers were very careful when working through out our home
M Tierney
5
17 May 2023

Excellent Customer Care service

Excellent after sales service. Came out quickly and fixed drop in porch door immediately. Couldn’t have asked for a better service.
5
17 May 2023

On time, had cloths on floor and stairs, worked straight through, nice men.

Yes, I would buy from them again. The salesman who came to our apt. demonstrated the window, showed all the features and wasn’t pushy. The product sold itself and has turned out exactly what we needed and hoped for.
5
04 May 2023

Technician arrived on time, he straightaway knew what was causing the problem and fixed it very quickly.
5
02 May 2023

Speed of response, pleasant staff arrived the day after problem reported and had the issue identified and sorted within a very short time.
Mr Caffrey
5
03 Apr 2023

Front, back and patio doors installed in 2018. Called service in March 2023 to take care of a problem with the front door. Service arrived the next day exactly with in time frame provided and fixed issue. Not only that but serviced back door also. Service man excellent. Would recommend
Mr Williams
5
27 Mar 2023

Excellent service
Mrs Hempenstall
5
26 Mar 2023

When global say when they will arrive they arrive and get the job done
Mr Cummins
5
21 Mar 2023

Hello val Quinn here he was very friendly and very helpful he did a terrific job no problem now thanks very much val
Mrs Quinn
5
20 Mar 2023

As usual 10 out of 10
5
19 Mar 2023

Excellent service

Great service. 15 year guarantee. Fully recommend them. Replaced lock on back door after 15 years.
Mrs Reeves
5
01 Mar 2023

Excellent

Excellent job. We are thrilled with our new doors and windows.
5
26 Feb 2023

Excellent

From day 1 Global has been a pleasure to deal with. Before, during and after experience excellent.
5
14 Feb 2023

Replace window handles

Phoned in the morning serviced and fixed in the afternoon no quibbles done as promised
Mr McMahon
5
07 Feb 2023

Efficient and friendly after-sales service.

Our front door was sticking so we reported the issue. The man from Global came out on the day promised and fixed the problem efficiently and in a very friendly and relaxed manner.
5
29 Jan 2023

Needless call out (my fault in not turning key sufficiently). Handled with tact and efficiency.
Mr Doyle
5
17 Jan 2023

Very good response to my query about windows not defrosting on outside- in the cold spell before Christmas.The triple glaze was very effective - the condensation stayed on the outside.Samw happened today - another very cold night.Thanks for rapid response and good explanation
5
05 Dec 2022

New Door, great job

Replaced my front door in a very efficient manner. The team arrived on time and took away all the debris. They were meticulous in ensuring that the door furniture was in the positions that I wanted. They were courteous and very professional.
Ms Forte
5
28 Nov 2022

The service was high quality, professional,friendly and on time. The technician was extremely capable and the problem was quickly identified and corrected.
5
21 Nov 2022

Quick, fast and efficient
Mr Dillon
5
22 Oct 2022

Excellent service, highly recommend
5
18 Oct 2022

Efficient and polite

Definitely recommend
5
15 Oct 2022

Sorted in quick time.

Very happy with the results. Was able to ajust the front door the same day they came to access the situation.
Mr McCoy
5
08 Oct 2022

New gutters and soffits

I had new gutters and soffits fitted in the height of the heatwave in July. The fitters were Valentin and Darryl. Two of the nicest people ever. Very capable, efficient, tidy and pleasant. The work was done to a very high standard and I would recommend Global to anyone.
Yvonne
5
04 Oct 2022

Excellent service. Professional employee.
5
03 Oct 2022

Good service from Dan

Good service from Dan
Mr Doherty
5
01 Oct 2022

Checked out window handles, arranged to have them replaced, friendly worker

Yes surely! Came at arranged time, efficient and amiable young man who followed up on the task to be undertaken when the part was not available at Global. Adjusted window ‘settings’ and oiled window joints. Did the work under a guarantee for our door installation though the windows were well out of guarantee! Many thanks. Caoimhe
Mrs Frain
5
01 Oct 2022

Excellent customer service. Your 15 year guarantee is brilliant.

Customer service is excellent. Your service engineer arrived on time and fixed everything perfectly.
5
26 Sep 2022

Clarke very good service staff very pleasant thank you…

Very good service staff very pleasant thank you…
5
21 Sep 2022

Great service

Prompt response to my phone call and the employee who came and fixed the issue was professional and did the job efficiently leaving the place clean.
I. Butler
5
04 Sep 2022

Great workmanship and excellent costumer service.
Mr Egan
5
01 Sep 2022

Prompt & Friendly Service

Prompt and friendly response once contacted Global. Technician had everything on hand. Job done!
Mr Devlin
5
31 Aug 2022

Excellent aftersales service

Asked for safety locks on downstairs windows a year after installation. Had them fitted within two days. Super service
5
03 Aug 2022

Courteous and efficient

Responses were always prompt, efficient, and courteous. They came when they said they said they would and replaced the unit quickly and cleanly.
Mr Maguire
5
26 Jul 2022

A fault developed in a 6 yr old front door.Issue was resolved within24 hrs.

Top class. Excellent service.
Mr Cox
5
24 Jul 2022

Global Efficiency

Daniel repaired the catches on the window & replaced a lock efficiently & with no fuss
5
18 Jul 2022

Very pleased

We had a tiny issue over an incorrect phone number on our account so we weren’t sure about the delivery date. When it happened, the work was done expertly, quickly and the area was left spotless. The Global rep was very polite and friendly.
Mr Kerr
5
01 Jun 2022

First class service just as I had expected.

Very efficient , Very neat and clean fitting crew.
Mr O'Connor
5
31 May 2022

Another fantastic job - love my French doors

Last year global put in my front windows . I was so impressed with professional service that I did not have think twice to have them back to put in new French doors in my kitchen. Once again they did not disappoint- I would fully recommend global if looking for excellent quality, service and so clean & tidy .thank you global team
4
30 May 2022

New lock z

Had to get the lock replaced on our front door. They came out the next day and replaced it. Not sure if its because the lock is new,but it seem a little stiff. All in all a great service
Mr McCoy
5
30 May 2022

Always guanteed prompt and courteous service.

Lock on one of my windows broken.....same replaced by a lovely young man from Carlow, (am at the stage where I don't retain names so well!!!!)...He was so helpful and courteous, great Ambassador for Global.
Mrs Doherty
4
17 May 2022

Window eventually repaired

The window opening mechanism needed repair, it was repaired on the third visit. Two unsuccessful attempts resulted in a third visit by two different engineers.
Mr O'Halloran
5
03 May 2022

The door and fitting was carried out quickly with little fuss and no issues

The two guys were very professional and left no mess and the job was completed in good time and I was kept up to date on the progress as I was in work whilst it was going on.
Mr A Stein
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