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365 Emergency Assist Service
We’re here whenever you need us
We’re here whenever you need us
Every Global customer enjoys exclusive access to Global 365 Emergency Assist Service. Life happens, and when things go wrong, it’s a great peace of mind for our customers that they have someone reliable to call round-the-clock for any emergencies (like replacing shattered glass or fixing a handle) 24/7 365 days a year. Yes – weekends, bank holidays, Christmas – whenever you need us!
Someone is at the other end of the phone and you won’t be charged for the call-out. All part of the award-winning Global customer experience.
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If I have a problem with any of my products from day 1 to 15-20 years, what do I do? If you experience a problem with your Global products, freephone 1800 31 31 32 and ask for the Customer Service Department. They will arrange for a service engineer to come out to your home at a time convenient to you. When calling, please state your Contract Number (e.g. 23000) if you have it with you at the time of calling. You can find this on your invoice, guarantee certificate or Global 365 Emergency Assist card. You will not be charged for this service call out. Materials and labour are included.
Our guarantee is completely free of charge and covers specified products for up to 20 years. We also provide a 10 year security guarantee with all of our windows and doors. This is backed by our free Global 365 Emergency Assist service, available 24/7 365 days a year.
What do I do if I am locked out, have a break-in or my property is insecure and it is out of hours, for example, at the weekend or in the middle of the night? We are on call 24/7, 365 days of the year - even on Christmas Day. In the event of an emergency, just call Global on Freephone 1800 31 31 32. Please quote your contract number from your Global Emergency Assist Card. We will respond as fast as possible and call out to your home. We will fix your problem or arrange repairs for another day. Whatever the emergency, we will endeavour to leave your home secure.