Our guarantee is completely free of charge and covers specified products for up to 20 years. We also provide a 10 year security guarantee with all of our windows and doors. This is backed by our free Global 365 Emergency Assist service, available 24/7 365 days a year.

To keep your Global windows and doors looking great, clean the PVC or Composite / Glass Reinforced Plastic (GRP) sections once a month or so with warm water and a squirt of washing up liquid, using a non-abrasive sponge or cloth. Glass can be cleaned in the same way, but we recommend drying the surface afterwards with an old newspaper to help remove streaks. Proprietary glass cleaning products may also be used, but please ensure the frames are washed down as described above to ensure no residues are left. Once or twice a year, lightly lubricate the handles and other hardware items using a product such as WD40. Open your windows and doors at least once a month to keep them operating at their best.

To lock your new Global door

1. Close the door, engaging the latch.
2. Lift the handle up fully.
3. Insert the key and turn one full revolution – anti-clockwise where the handle is on your left hand side and clockwise where the handle is on the right hand side.

To unlock your new Global door

1. Insert the key and turn one full revolution. If the handle is on the left hand side, turn the key clockwise one full revolution and anti-clockwise if on the right.
2. Push the handle down fully
3. Turn the key once more as far as it will go until it releases the latch and the door will open. For a handle on the left hand side, turn clockwise.